Terms of Service

Effective date: September 27, 2026. Client Accelerator is operated by Brookstone Digital Services LLC, a Missouri limited liability company.

1. Who We Are and Agreement to These Terms

1.1. Client Accelerator (the “Program”) is a coaching program and online community that includes do-it-yourself software setup, including the Cold Email Engine. The Program is owned and operated by Brookstone Digital Services LLC, a Missouri limited liability company (“Brookstone,” “we,” “us,” or “our”).

1.2. The Program is a subscription that costs $97 and renews automatically every three months until you cancel, as described in Section 3. Refunds are available only for your first payment, only under the Client Guarantee in Section 4, and each customer can receive only one refund.

1.3. These Terms of Service (the “Terms”) are a binding agreement between you and Brookstone. You accept them when you check the acceptance box, complete a purchase, or access any part of the Program. If you do not agree, do not purchase or use the Program.

1.4. These Terms include our Privacy Policy by reference. They also include any written rules we post for the community or the Friday calls.

1.5. You must be at least 18 years old and able to form a binding contract to join. If you join on behalf of a business, you confirm that you have authority to bind that business, and “you” includes both you and that business.

2. What the Program Includes

2.1. While your membership is active, the Program includes:

(a) a live group review call every Friday, where members’ cold emails, direct messages and sales call recordings may be reviewed;
(b) do-it-yourself software setup, including the Cold Email Engine, a Claude Code skill that helps you set up and run your own self-hosted cold email sending server. You perform the setup yourself on accounts you own, and we do not set it up, host it or operate it for you;
(c) a cold direct message playbook;
(d) message templates;
(e) access to a private Slack community;
(f) any other materials we choose to provide.

2.2. We may change, replace, reschedule or remove any part of the Program at any time, provided the Program as a whole stays substantially similar in value. Friday calls may be moved or cancelled occasionally for holidays or unavoidable reasons. When possible, we will post a recording or schedule a replacement session.

2.3. Coaching is educational. We do not provide legal, tax, accounting, financial or investment advice. We do not act as your agent, employee, partner or sales representative, and we do not do the outreach for you.

3. Price, Automatic Renewal and Cancellation

3.1. Price. The Program costs $97 in United States dollars for each three-month billing period, unless a different price is shown at checkout. Taxes, if any, are added at checkout.

3.2. Billing periods. Your first billing period starts on the date your first payment is processed and lasts three months. Each renewal starts a new three-month billing period. Your first payment is called your “Initial Payment,” and every later payment is a “Renewal Payment.”

3.3. Automatic renewal. Your membership renews automatically at the end of each billing period, and we charge the payment method on file $97, or the price then in effect under Section 3.5, every three months until you cancel. By completing your purchase, you authorize these recurring charges without further action from you.

3.4. How to cancel. You can cancel at any time through the billing portal or checkout platform where you purchased, or by emailing support@clientaccelerator.com from the email address on your account. To avoid the next Renewal Payment, you must cancel before your renewal date. Cancellation takes effect at the end of your current billing period, and you keep access until then. Cancelling does not entitle you to a refund of any payment.

3.5. Price changes. We may change the renewal price. If we do, we will notify you by email at least 30 days before the change applies to your next renewal, and you can cancel before then.

3.6. Reminders. Where the law requires it, we will send you a reminder before a renewal, including the amount and how to cancel.

3.7. Failed payments. If a Renewal Payment fails, we or our payment processor may retry the charge. We may suspend your access until payment succeeds, and we may end your membership if it does not.

3.8. Payment processing. Payments are processed by a third-party payment processor. By paying, you authorize the charges described in this Section and confirm that you are authorized to use the payment method.

4. Client Guarantee and Refund Policy

4.1. All sales are final. Except as stated in this Section 4, or where a refund is required by law, all payments are non-refundable. Renewal Payments are never refundable, including when you forget to cancel before your renewal date. We do not give partial refunds, prorated refunds, or refunds for unused time, missed calls, lack of use, change of mind, schedule conflicts, dissatisfaction, or failure to finish the Program.

4.2. The Client Guarantee. If you meet every condition in Section 4.4, have not landed a Paying Client during your Guarantee Window, and submit a complete claim as described in Section 4.5, we will refund your Initial Payment. The Client Guarantee applies only to your Initial Payment and never to any Renewal Payment. If any single condition is not met, the Client Guarantee does not apply and no refund is owed.

4.3. Definitions.

(a) “Sending Live Date” means the first calendar day on which your cold email sending setup delivers at least one cold email to a prospect. It is shown by the first send date in your campaign platform (for example, Instantly) or in your server logs.
(b) “Guarantee Window” means the 90 consecutive days that begin on your Sending Live Date.
(c) “Paying Client” means a person or business that was not your client in the 12 months before your purchase, that you (or someone acting for you) contacted through any outreach, and that pays you any amount of money for your service during the Guarantee Window. This includes a paid trial, deposit, discounted engagement, or partial payment. Replies, follow-ups and referrals that come from your outreach count as outreach.
(d) “Qualified Cold Email” means a first-touch email that you personally sent from your own sending setup during the Guarantee Window to a distinct individual prospect, that matches your Ideal Client Profile, and that did not bounce. Follow-ups to the same prospect, duplicate recipients, role addresses such as info@ or support@, and bounced messages do not count.
(e) “Qualified Cold DM” means a first-touch direct message that you personally sent by hand during the Guarantee Window to a distinct individual prospect from your business-only social profile, and that matches your Ideal Client Profile. Follow-ups, duplicate recipients, group messages, comments, and messages sent by bots or mass-messaging tools do not count.
(f) “Ideal Client Profile” means the written description of your target client (industry, role, company size or type, and location) that you submit in the Program’s onboarding form or designated Slack channel before you begin outreach. It may be updated only in writing before the messages it applies to are sent.

4.4. Eligibility conditions. To qualify for the Client Guarantee, all of the following must be true:

(a) Good standing. You have paid in full. Your membership has not been suspended or terminated for violating these Terms. You have not filed a chargeback or payment dispute.
(b) Offer and Ideal Client Profile. You have an existing service that you are able to deliver, and you submitted your written Ideal Client Profile as described in Section 4.3(f).
(c) Timely go-live. Your Sending Live Date occurs within 60 days after your purchase date. If your hosting provider blocks outbound mail ports, this deadline is extended only for as long as the block lasts, and only if you submitted the unblock request within 7 days after the provider allowed it and you provide proof of the block and the request.
(d) Email volume. You sent at least 100 Qualified Cold Emails during the Guarantee Window.
(e) DM volume. You sent at least 100 Qualified Cold DMs during the Guarantee Window.
(f) Participation. During your first billing period you did both of the following: (i) submitted your cold email copy and your cold DM copy for review, in a Friday call or in the designated Slack channel, at least two times each; and (ii) attended at least six Friday calls live, or for any call you missed, watched the recording and posted a short written summary of what you applied in the designated Slack channel within 7 days after the call.
(g) Lawful and compliant outreach. Your outreach complied with Section 7. You did not use purchased, rented, scraped or shared lists that violate the law or any platform’s rules. No platform, hosting provider, email provider or campaign tool suspended your account for spam or abuse during the Guarantee Window.
(h) Honest reporting. You have disclosed every new client you gained during the Guarantee Window, from any source, and all information you provide is true and complete.
(i) One refund per customer. Each customer can receive only one refund, ever. Neither you, anyone in your household, nor any business you own or work for has received a refund of any kind from Client Accelerator or any other Brookstone program before, including under a previous or separate account.

4.5. How to make a claim. You must email your claim to support@clientaccelerator.com with the subject line “Client Guarantee Claim.” The claim must arrive within 14 days after your Guarantee Window ends. A claim sent early, late, incomplete, or through any other channel is not a valid claim. It must include all of the following:

(a) your full name, the email used at purchase, and your purchase date;
(b) your Sending Live Date and proof of it;
(c) a full CSV export from your campaign platform showing each Qualified Cold Email, with recipient address, send date, and delivery or bounce status;
(d) screenshots of each Qualified Cold DM, showing the recipient’s profile name, the full message, and the date sent, plus a list of all 100 recipients;
(e) your Ideal Client Profile and the date you submitted it;
(f) links to or dates of your outreach review submissions, and your Friday call attendance or replay summaries;
(g) a signed written statement that you did not gain a Paying Client during the Guarantee Window, that you followed Section 7, and that everything in your claim is true.

4.6. Review. We will review your claim within 21 days of receiving it. We may ask for more information, such as login screenshots, a live screen share of your campaign platform or social account, or read-only access to your records. You must provide what we ask for within 10 days, or the claim is denied. We may verify your claim in other reasonable ways, including by contacting a sample of the listed prospects. If any part of the claim is false or misleading, the claim is denied, and we may end your access under Section 12.

4.7. What is refunded. An approved refund equals your Initial Payment, up to $97, minus any amount already refunded or reversed. It is paid to your original payment method within 30 days of approval. The refund never covers Renewal Payments or third-party costs, including servers, domains, email accounts, Instantly or other software, advertising, or your time. Once a refund is approved, your subscription is cancelled, your access to the Program and community ends, and you may not join Client Accelerator again at an introductory price.

4.8. Renewals and the Guarantee Window. Your Guarantee Window may end after your first billing period. If your membership renews while your Guarantee Window is still open, that Renewal Payment is not refundable, even if your claim for the Initial Payment is later approved. You may cancel your renewal and still submit a claim for your Initial Payment, as long as you met every condition and submit the claim on time. Access does not continue past a billing period you have not paid for because of the guarantee.

4.9. Right of refund required by law. Nothing in this Section limits any refund right that applicable law gives you and that cannot be waived by contract.

4.10. Summary. The only refund we offer is a refund of your Initial Payment under the Client Guarantee. It is available only if every condition in this Section is met, and each customer can receive only one refund.

5. Chargebacks and Payment Disputes

5.1. You agree to contact us at support@clientaccelerator.com and give us 30 days to resolve any billing concern before you file a chargeback or payment dispute.

5.2. If you file a chargeback or payment dispute:

(a) your access to the Program and community is suspended immediately;
(b) you permanently lose eligibility for the Client Guarantee;
(c) we may submit these Terms, your acceptance record, your login and usage records, and your community activity to the payment processor as evidence.

If the dispute is decided in our favor, or you withdraw it, you remain responsible for any fees the processor charged us because of it, to the extent the law allows.

5.3. A chargeback filed for a charge you authorized, after you received access, is a breach of these Terms.

6. No Guarantee of Results, and Earnings Disclaimer

6.1. Apart from the limited refund described in Section 4, we do not promise, guarantee or warrant that you will get any client, lead, reply, meeting, sale, income, profit or other result. The Client Guarantee is a conditional refund promise. It is not a promise that you will get a client.

6.2. Your results depend on factors we do not control, including your skill, service, pricing, market, niche, effort, consistency, deliverability, platform decisions and economic conditions. Many people who buy coaching programs earn little or nothing from them.

6.3. Any example of income, revenue or clients shared by us or by members is not typical and is not a promise or estimate of what you will earn. Before you rely on any such figure, ask us for the data behind it.

6.4. You are solely responsible for your business decisions, including what to spend on tools, advertising and services.

7. Your Responsibilities for Outreach and Legal Compliance

7.1. You are solely responsible for all outreach you send, including cold email, direct messages, calls and texts, and for complying with all laws and platform rules that apply to it. These include the CAN-SPAM Act, the Telephone Consumer Protection Act, state anti-spam and telemarketing laws, the privacy and anti-spam laws of any country your prospects are in (such as CASL in Canada and GDPR or PECR in Europe and the United Kingdom), and the terms of every platform and tool you use.

7.2. At a minimum, every commercial email you send must:

(a) use accurate header and sender information;
(b) use a subject line that is not misleading;
(c) include a valid physical postal address;
(d) include a working way to opt out;
(e) honor opt-out requests within 10 business days.

7.3. You will not send texts or automated or prerecorded calls to prospects without the consent the law requires. You will not use lists obtained in violation of law or platform rules. You will not impersonate anyone. You will not send messages that are deceptive, harassing or unlawful.

7.4. Templates, scripts and playbooks are examples. You are responsible for adapting them to your business and for making sure every claim you make to prospects is true.

7.5. Social platforms may restrict or ban accounts that send large volumes of messages, especially new accounts. You accept that risk. We are not responsible for any restriction, suspension or loss of your accounts, domains or IP addresses.

8. Cold Email Engine, Deliverability and Third-Party Tools

8.1. The Cold Email Engine, including the Claude Code skill and any related scripts, is provided “as is” to help you set up infrastructure that you own and control. You run it on your own accounts, at your own cost and risk. You are responsible for your server, domains, DNS, security, backups, updates, and compliance with your providers’ terms.

8.2. We do not guarantee email deliverability, inbox placement, open or reply rates, server uptime, or that any hosting provider will open outbound mail ports or approve your use. Hosting providers may block ports or refuse sending, often for a period after your account is opened.

8.3. The Program relies on third-party products that we do not own or control, including Hetzner or other hosting providers, Instantly, domain registrars, Claude and Claude Code, Slack, video call platforms, and social networks. Your use of them is governed by their own terms and pricing, which are paid by you directly. We are not responsible for their availability, changes, pricing, data practices, or decisions about your accounts.

8.4. Some links we share may be affiliate links. We may earn a commission if you buy through them, at no extra cost to you.

9. Recordings

9.1. Friday calls and other live sessions may be recorded (video, audio, chat and screen shares). By joining a call, you consent to being recorded. You also agree that we may use the recording, including your name, image, voice and anything you share, to provide the Program, create training materials, and share it with members. Unless you give separate written permission, we will not use recordings that identify you in public advertising.

9.2. If you do not want to appear on a recording, turn off your camera, rename your display name, and use chat. You may also ask us in advance not to feature your material.

9.3. When you submit a sales call recording, email, message or other material for review, you represent that:

(a) every party to the recording consented to being recorded, as required by the law of each party’s location (some states require the consent of all parties);
(b) you have the right to share the material with us and with the community for review;
(c) you have removed or blurred information that you are not allowed to disclose.

9.4. You are solely responsible for recordings you make or submit.

10. Community Rules and Confidentiality

10.1. You agree to:

(a) treat members and staff with respect;
(b) not harass, threaten or discriminate against anyone;
(c) not spam, solicit, recruit, or pitch members in public channels or by private message without their consent;
(d) not post unlawful, infringing or explicit content;
(e) not share another person’s private information;
(f) follow any posted channel rules.

10.2. What members share inside the community and on calls, including their names, businesses, offers, clients, revenue, messages and recordings, is confidential. You may use the lessons for your own business. You may not copy, screenshot, publish, forward or disclose another member’s information outside the Program without their permission.

10.3. We may moderate, edit or remove any content, and we may mute, suspend or remove members, at our discretion. We are not responsible for what members post or for any agreement between members.

11. Intellectual Property and Personal License

11.1. All Program materials are owned by Brookstone or its licensors and are protected by copyright and other laws. These materials include videos, recordings, playbooks, templates, the Claude Code skill, scripts, documents and branding.

11.2. While your access lasts, we grant you a personal, non-exclusive, non-transferable, revocable license to use the materials for your own business. You may keep using templates you customized and the infrastructure you built after your access ends.

11.3. You may not:

(a) share your login or give anyone else access;
(b) resell, sublicense, publish, redistribute or give away the materials or the skill;
(c) use the materials to create a competing course, community or product;
(d) record, download or scrape Program content except where we provide a download option;
(e) remove any copyright notice.

Account sharing or redistribution is grounds for immediate termination without refund.

11.4. You own the content you create. By posting or submitting content, you grant us a worldwide, royalty-free, non-exclusive license to use, copy, display and adapt it to operate the Program and to create training materials for members.

11.5. If you give us feedback, testimonials or results, you permit us to use them. Section 14 governs how we use testimonials in public.

12. Suspension and Termination

12.1. We may suspend or terminate your access immediately, without refund and without eligibility for the Client Guarantee, for any of the following:

(a) you breach these Terms or the community rules;
(b) you share your account or redistribute materials;
(c) you file a chargeback;
(d) you submit false information;
(e) you use the Program for unlawful outreach or spam;
(f) your conduct harms members, staff, or our reputation or relationships with providers.

12.2. You may cancel at any time as described in Section 3.4. Cancelling or leaving does not entitle you to a refund of any payment.

12.3. The following sections survive the end of your access: Sections 4.5 to 4.9 (for timely claims), 5, 6, 7, 9 to 11, and 13 to 20.

13. Software Partnership

13.1. Brookstone’s founder, through a separate development company (SaaSKit), may invite some members to discuss a software partnership. That could include a shared-ownership arrangement, such as a 50/50 split, to turn a proven service into software.

13.2. Membership does not create any partnership, joint venture, equity, revenue share, or right or obligation to partner. Any statement about a possible partnership, including one in marketing, on calls or in the community, is not an offer.

13.3. A partnership exists only if both parties sign a separate written agreement, and that agreement alone governs its terms. We may decline to partner with anyone for any reason.

13.4. Ideas you share in the Program are not confidential as between you and us or SaaSKit unless a signed agreement says so. We may independently develop similar software.

14. Testimonials and Case Studies

14.1. Testimonials, case studies and results shown in our marketing reflect individual experiences and are not typical. Where required, our marketing will state the results members generally achieve.

14.2. If you provide a testimonial, you confirm it is truthful and reflects your real experience. You agree that we may use it, along with your name, image and business name, in marketing. You may ask us to stop future use at any time.

14.3. We will disclose any payment, discount, free access or other benefit given in exchange for a testimonial, as the Federal Trade Commission’s Endorsement Guides require.

15. Disclaimer of Warranties

15.1. To the fullest extent permitted by law, the Program, the materials, the skill, the community and all services are provided “as is” and “as available,” without warranties of any kind, express or implied. This includes implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation.

15.2. Some states do not allow the exclusion of certain warranties. In those states, the exclusions apply to the fullest extent allowed.

16. Limitation of Liability

16.1. To the fullest extent permitted by law, Brookstone and its owners, members, managers, employees, contractors and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages. They also will not be liable for any loss of profits, revenue, clients, data, goodwill, accounts, domains, or business opportunities arising from the Program or these Terms, even if advised that such losses were possible.

16.2. Our total liability for all claims relating to the Program or these Terms will not exceed the amount you paid us for the Program in the 12 months before the claim arose.

16.3. These limits do not apply where the law does not allow them, such as liability for fraud or intentional misconduct.

17. Indemnification

You will defend, indemnify and hold harmless Brookstone and its owners, members, managers, employees, contractors and affiliates from any claims, losses, fines, damages, costs and attorney fees arising from any of the following:

(a) your outreach and communications, including claims under CAN-SPAM, the TCPA, or state or foreign anti-spam, privacy or telemarketing laws;
(b) recordings or materials you make or submit;
(c) your services to your clients;
(d) your use of third-party tools;
(e) your breach of these Terms or of any law.

18. Dispute Resolution, Venue and Class Action Waiver

18.1. Informal resolution first. Before filing any claim, you agree to email support@clientaccelerator.com with a description of the dispute and the relief you want. We will both try in good faith to resolve it within 30 days.

18.2. Exclusive venue. If the dispute is not resolved, the state courts located in the State of Missouri have exclusive jurisdiction. If federal jurisdiction exists, the United States District Courts for the Eastern or Western District of Missouri have exclusive jurisdiction. You consent to personal jurisdiction there. Either party may bring an individual claim in small claims court instead, if the claim qualifies.

18.3. Jury trial waiver. To the fullest extent permitted by law, you and Brookstone each waive the right to a jury trial.

18.4. Class action waiver. To the fullest extent permitted by law, all claims must be brought only in an individual capacity. Neither party may bring or join a claim as a plaintiff or class member in a class, collective, consolidated or representative action.

18.5. Time limit. To the extent the law allows, any claim must be filed within one year after it arises, or it is permanently barred.

18.6. Injunctive relief. Either party may seek injunctive relief in the courts named above to protect intellectual property or confidential information.

19. Governing Law

These Terms are governed by the laws of the State of Missouri and applicable federal law, without regard to conflict-of-law rules.

20. General Terms

20.1. Changes to these Terms. We may update these Terms by posting a new version with a new effective date and, for material changes, by emailing you or posting in the community. Changes apply from the new effective date. They do not change the Client Guarantee conditions that applied on the date you purchased.

20.2. Entire agreement. These Terms, the Privacy Policy and any posted community rules are the entire agreement about the Program. A separate signed software partnership agreement governs that relationship only.

20.3. Severability. If any provision is found unenforceable, it will be enforced to the maximum extent allowed, and the rest remains in effect.

20.4. No waiver. Our failure to enforce a provision is not a waiver.

20.5. Assignment. You may not assign these Terms. We may assign them in connection with a merger, sale or reorganization.

20.6. Relationship. Nothing in these Terms creates an employment, agency, partnership or joint venture relationship.

20.7. Electronic communications. You agree that notices, agreements and disclosures we provide electronically satisfy any legal requirement that they be in writing.

20.8. Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

21. Contact

Brookstone Digital Services LLC
Missouri, United States of America
Email: support@clientaccelerator.com